Delivery & Shipping Policy
LongseaInvogue ("we" and "us") is the operator of (https://longseainvogue.uk/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs：￡4.99
3. Delivery Terms
3.1 Transit time
It usually takes 5-15 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. Please note that sometimes (for example, during holiday snaps and large sales events and import review job) the processing time may be slightly delayed. Your business is important to us and we will do our best to process your order as quickly as possible.
3.2 Dispatch Time
Orders are usually dispatched within 48 hours of payment of the order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.4 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
3.5 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (ePacket, USPS or Royal Mail) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit. Please allow 24-48 hours from the time you place your order for it's status to update. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. To track the order, you can visit: https://www.17track.net/en
5. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
6.2 Import Duties & Taxes
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at longseainvogue.uk. For further details of charges, please contact your local customs office.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
8. Multiple Addresses
To ship to multiple addresses, create a separate order. We make every effort to ship your order in the least amount of excess packaging. However, in some cases, your order may arrive in multiple packages.